- Your item must be in the same condition that you received it, with tags, and in its original bag.
- If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons（Such as:Incorrect products, Quality problem of products）, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- Our refund will be credited to your account within one day after receiving the goods. We will also gladly give you a refund in the form of an e-gift card for your future purchases on our website. E-gift cards never expire!
Helpful Hint:
1. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
2. Returned items must be have the original package & accessories.If you believe you have received an incorrect item, please contact us within 30 days of receiving your package. Report email: info@lightxome.com
3. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
Refund:
1. If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
2. If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $10 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and will automatically be applied to your original method of payment, within a certain amount of days.
4. If you have any problems with order/products/payment, please contact us first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service email (info@lightxome.com). For more than 2 hours, there's no guarantee that we can cancel.
If you want to change order before before shipping out, please contact us first; Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out, if you need to exchange it for the same item, send us an email at info@lightxome.com for the Return Info.
Reserved Rights Regarding Returns:
We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1. An irregular or excessive returns history.
2. Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to stop the service. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.